Returns & Exchanges

KRAKATAU offers a flexible return policy allowing you to return or exchange items within 30 days of delivery, provided they are in their original condition with all technical tags attached. We strive to ensure your technical apparel meets your expectations for both function and fit.

Return Process

• 1.
  Initiate Request

  Log into your account or visit our returns portal to select the items you wish to return and provide a reason for the request.

• 2.
  Prepare Package

  Place the items in their original packaging and include the printed return form to ensure your identification is processed correctly.

• 3.
  Ship Items

  Attach the provided prepaid shipping label to your parcel and drop it off at any authorized courier location or schedule a collection.

• 4.
  Receive Refund

  Once our warehouse inspects the returned technical gear, your refund will be issued to the original payment method within 5-10 business days.