Frequently Asked Questions

Everything you need to know about our technical apparel and services.

What is the standard shipping time for international orders?

International shipping typically takes 5-10 business days depending on your location and chosen courier service. You will receive a tracking number via email as soon as your order is dispatched.

How do I care for my technical KRAKATAU jacket?

To preserve the waterproof membrane and technical coatings, we recommend machine washing at 30°C on a gentle cycle with liquid detergent. Avoid fabric softeners and do not tumble dry unless specified on the care label.

What is your return policy?

We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Please note that return shipping costs are the responsibility of the customer unless the item is faulty.

Are your materials sustainable?

KRAKATAU is committed to transparency. Many of our garments utilize recycled polyester from plastic bottles and PFC-free water repellent coatings to minimize environmental impact without compromising performance.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and region-specific options like Apple Pay and Google Pay for a seamless checkout experience.

How do I choose the correct size?

Each product page features a detailed size guide with specific measurements. Our technical outerwear is designed with a functional fit; if you plan to layer heavily, we recommend sizing up.